General Information

Available through:
These items are available only through Promotional Products Distributors.

FREE Set-Ups (Make-Ready) (6 or more pcs),

FREE Art & No Re-Order Charges!

Free Set-Ups applies to purchases of 6 or more per item for the

1st color/side Screened or 1st location/side Lasered, Sandblasted,

Heat Transferred or Digi-Printed. Minimum quantities per item

apply. Refer to ‘Set-Ups (Make-Ready) Information’ for additional

color/side or location charges.

We provide Free Art for all orders that can be production ready

by our Art Department within 30 minutes.

95% of provided art can be prepared for production within 30

minutes. Refer to ‘Art Requirements’ for submission specifications.

Additional Art time (ART): $36.00(x) per one half hour. You will

be advised of additional art charges prior to production. Charges

will be applied to invoice.

No Re-Order Set-Up Charges  for identical copy or copy with

date change only – applies to all processes.

10 working days from final art approval*. Orders larger than

posted quantities may require more time.

*Production time begins when a purchase order is received and

FINAL production information including artwork, personalizations

and proofs have been approved.

Orders requiring faster than published lead times may be accommodated

based upon factory capacity. Orders shipped 6 working

days or less from final art approval will incur a 20% Expedited

Service charge (RUSH) or a minimum charge of $50.00(x), plus

appropriate air charges. You will be advised of any Expedited Service

charges prior to production and charges will be applied to invoice.

Set-Ups (Make-Ready) Information:

First location/color/side set-up FREE on quantities of 6 or more per item!

Laser Set-Up (Make-Ready) (LMR): $50.00(v).

Sandblast Set-Up (Make-Ready) (SBMR): $50.00(v).

Second Location Sandblast Make-Ready (SBMR2): $45.00(v).

Second Location Sandblast Application* (SBAPP): $6.25(v).

Screen Set-Up (Make-Ready) (SMR): $50.00(v) includes 1st

color, 1st side imprint.

Additional Colors (SCM): $45.00(v) per color.

Additional Color Application* (APP): Refer to item specific page.

PMS Color Matching (PMS): $40.00(v).

*Application charges apply per additional color/location, per piece.

Digi-Print Set-Up (Make-Ready) (DMR): $50.00(v).

Heat Transfer Set-Up (Make-Ready) (HTMR): $50.00(v).

Combo Screen + Laser Set-Up (Make-Ready) (SLMR): $50.00(v).

Colorfill(FILL): $7.50(v) per area, per piece.

Available in the following colors: gold, black, white, copper, silver,

red, blue and green. Add one day to normal production time.

PMS color matching is not available on Color-fill.

Logo Changes/Art Resizing (LOGO): $20.00(v) per change

within an order (applies to logos & blocks of text).

Personalization Information:

Personalization information must be submitted electronically inExcel, Word
or CSV format to our specifications due to diminishedquality of print from faxed copies. Personalization chargeincludes up to three lines. All personalization charges are per

each.

Lasered Personalizations (LPER): $6.25(v)

Sandblasted Personalizations (SBPER): $6.25(v)

Screened Personalizations (SPER): $8.75(v)

Digital Personalizations (DPER): $6.25(v)

Heat Transfer Personalizations (HTPER): $6.25(v)

Faxed or other non-electronically submitted personalizations will

incur a Typesetting Charge (TYPE): $2.50(v) each, in addition to

above personalization charge.

Extra Lines of personalization (XL): $3.00(v)

Art Requirements:

Production Ready Art should be sent via email or disk to yourCustomer Service Rep with the appropriate specifications (seebelow). It is
recommended to send additional PDF (Acrobat) filesof artwork along with original art files.Vector Files: Corel Draw version 12 or lower (CDR), Illustrator(EPS or AI) - Please convert fonts to curves/outlines/paths.
Bitmap Files: Photoshop (PSD), TIF, JPEG - 600 dpi preferred -

no lower than 300 dpi.

Art Prep for Sandblasting: Minimum font size is 12 points on

non-serif fonts and 16 points on serif fonts. All artwork must beblack and white - halftones cannot be sandblasted. Artwork with

fine lines may be problematic.

Art Prep for Screen Printing: Minimum font size is 10 points.

Standard colors available in addition to Pantone Basic Colors areblack, white, gold, silver and frost (see website). Multiple colors

must be color separated on artwork submitted.

Art Prep for Laser: Minimum font size is 10 points. Black and

white art is required. Limited tones of 10% - 30% grey can be

used but can be problematic.

Art Prep for Digi-Print Minimum font size is 10 points. Always

include 1/8” bleed off for all artwork. Personalizations should bevector files separated from bitmap backgrounds. No PMS color

matching.

Art Prep for Heat Transfer: Minimum font size is 10 points. Artwork

should come in 1/16” from piece outline. Personalizationsshould be vector files separated from bitmap backgrounds. No

PMS color matching. Maximum heat transfer imprint size is 8” x 10½”.

Additional Information:

Minimum Orders: Orders totaling less than $67.00(r) will incur a

$15.00(x) (SMALL) order handling fee.

Cancellation/Decreased Order Charges: Orders cancelled during

or after the original production run and prior to shipment, will

be invoiced for all material and labor completed up to the date

that the order is cancelled. Decreased orders will be billed at the

appropriate reduced column price, as long as production has not

been completed. Changes to orders must be faxed or emailed.

Increased Order Charges: Increased orders received after the

original production run will be processed as new orders, incur

new set-up charges & be billed at the quantity of the new order.

If original production has not been completed, the scheduled

ship date may change or Expedited Service charges may apply.

Changes to orders must be faxed or emailed.

Shipping and Packaging Information:

Packaging: Refer to appropriate pages for packaging descriptions.
Individual corrugated box or 2-piece presentation box will be supplied
with most awards. Most glass awards are provided in a deluxe
presentation box. Other standard packaging includes foam pouches
and polybags. Contact factory for special packaging needs.

Shipping: All orders are F.O.B. plant. Orders without prepayment
or credit approval will be shipped COD. Factory ships via FedEx
or UPS. Any other method of shipping or any international shipments
will be subject to an additional Document Charge (DOC):
$15.00(x) per destination. For each incorrect shipping address
provided, a $4.00(x) Address Correction Handling charge (FRTCOR)
will be billed in addition to the charges we receive from our
shippers.

Third Party Shipping/Freight Collect: Available upon request -
customer must supply account number, telephone number and
reference number on purchase order at least 3 days prior to shipping.
A $10.00(x) (TPS) charge will be applied per order.

Individual Drop Shipments (multiple destinations):
$5.00(x) (DS) per destination when provided via email or disk
in Excel or CSV format to our specifications. Contact Customer
Service for a sample file. Additional Typesetting Charge (TYPE):
$2.50(v) per destination when no file is provided or file does not
meet our specifications. Freight and insurance are additional.

Identification Labels: Customer Typed and furnished name
labels, in alphabetical order, applied to gift boxes at no extra
charge. Factory furnished and applied labels at no extra charge
on orders 40 pieces or more. Orders with less than 40 pieces
requiring factory furnished labels will incur a $10.00(X) (LABEL)
charge per order. To avoid additional LABOR charges for any
factory furnished labels, list must be provided to factory in Excel
or CSV format.

Warehouse Release Program:
Ideal for recognition programs - simply total your award needs for
the year and place a Master Order.
A $10.00(x) (RELEASE) charge will apply to all shipments (after
the first) of prepaid merchandise held in inventory. This charge
covers office expenses and warehousing; freight is additional.
To retain pricing and availability, all necessary merchandise and
production charges are subject to catalog specifications and
invoiced at program inception. This merchandise will be held no
longer than 14 months at which time final shipment must be initiated.
Production delivery dates apply.

Lost or Damaged Merchandise: Claims for repair, replacement,
corrections or shortages must be presented to our company
within 30 days from receipt of the shipment. Re-shipment, if
necessary, requires the use of professional care and packaging
materials to prevent damage in transit.

Miscellaneous Information:
Custom Orders: Custom orders require a signed purchase order
and are subject to 50% deposit prior to production. Minimum
quantities may apply. Renderings, virtuals and sketches are
available. Call Quote Department for more information. Become one
of our Program Partners to qualify for preferred services.

Random Samples: FREE random imprinted samples (based
on availability) when EQP item cost is less than $40.00(r). When
item cost is $40.00(r) or greater, samples will be Memo-billed.
UPS or FedEx account number must be supplied or freight will be
billed (no Third Party Shipping charge applied to sample orders).
Memo-billed samples returned in good condition within 30 days
of invoice date will be credited for the cost of the sample only.
Custom or Pre-Production samples are not returnable.

Pre-production Samples: If a paper proof is not sufficient, a
pre-production sample of your actual item may be created. Preproduction
samples are invoiced at minimum quantity plus all
non-returnable art/production set-up charges. If the sample is
approved without art changes, all charges will apply to the final
production of the order.

Return Policy: All samples or packages must be approved
prior to returning them to the factory
and must be within 30 days of receipt . 

 Please contact Customer Service for a return authorization number (RA#). Delivery will be refused for any return not bearing a factory issued RA#. A 20% Restocking fee will be applied to all returns of stock catalog items. Custom, imprinted and non-stock items are non-refundable.

Sizes and Weights: All sizes and weights are approximate.

Prices are F.O.B. Factory: Prices and items may be subject to
change due to the fluctuating market value and availability of raw
materials. This catalog supersedes all previous catalog prices
and items. Our company reserves the right to change prices,
sizes, colors, materials or other standard product specifications
without notice.

Inventory: Every effort is made to maintain sufficient quantities
to meet production demands - however all orders are subject
to product availability. Please verify availability with Customer
Service.

Office Hours: Monday through Friday 8:30 am to 5:00 pm CST.

Guarantee:
Your satisfaction is important to us. We guarantee replacement
or refund of any products due to shipping damage, defect or
factory error upon inspection of returned products, if they are
returned within 30 days from receipt of the shipment. Some
products have variations such as size, color, pattern and surface
texture, which are considered characteristic of the product.
No replacement or refund will be provided due solely to
characteristic variations.

Dynamic Designs™ are unique, distinctive and proprietary
creations. The Dynamic Designs™ appearing in these pages
are protected, by statute, through the copyright, trademark
and patent laws of the United States of America and international
treaties. Any unauthorized use, copying or derivative works
made using these proprietary works without the express
written consent of Dynamic Designs™ will be deemed a
violation of these intellectual property rights and will be
prosecuted to the fullest extent of the law